Pay in installments with Sezzle or Shop Pay- 4 installments over 8 weeks.

Refund Policy

All clothing, handbags, jewelry, and accessories (face masks, sunglasses & wallets) are final sale items. No returns, cancellations or exchanges will be accepted. 

  • PRE-ORDER PRODUCTS CANNOT BE RETURNED.
  • Exchanges and returns are allowed on handbags if there is an issue and must be initiated within 14 DAYS of the order delivery.
  • Merchandise must be in unused condition with all labels attached to the product.    
  • We do not accept returns on face masks or jewelry as these are health & safety items. 
  • All sale items are final.
  • Customer is responsible for return shipping costs.
  • Return Tracking # is REQUIRED in order to process refund/exchanges.
  • Please note that original shipping costs are non-refundable.
To make an exchange or return, please send an email to info@theelmshop.com with:
 
1 Your order number,
2 The item(s) you wish to exchange/return and the reason.

CONTACT US AT info@theelmshop.com 

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